HoldForMe
Sign in
Start a hold
queues we hold in
destinations we dial · not endorsements
Capped at $6
A three-hour queue costs the same as a forty-minute one. Attempts cost nothing.
No human agents
Nobody is paid by the hour to wait, which is why this costs dollars, not hundreds.
Tree memory
The path that worked yesterday is the path we dial today.
Multilingual
Menus navigated in English and Spanish, with more in the pipeline.
Who holds with us
Any desk where the queue stands between you and the money.
We built for medical billing first because it holds the most. The meter doesn't care who's calling.
Medical billing & RCM
Denial status, appeals, and prior-auth chase calls — the queues your billers live in daily. Our wedge, with the BAA to match. For RCM teams →
Aetna
UHC
Cigna
+ state Medicaid
CPAs & tax practices
The Practitioner Priority line in March, client transcript and notice calls the rest of the year. Line-jumping subscriptions run $300 a month for one agency's queues — this is every queue you call, $3–$6 capped, no surge.
IRS PPS
+ state DOR · IRS individual
Law firms
USCIS case status for immigration desks, court clerks, records offices, and the carrier on the other side of a claim — paralegal time back at $6, max.
USCIS
+ court clerks · opposing carriers
Lending & banking ops
Verification desks, payoff lines, card networks, servicing escalations — the institution-to-institution queues where a file stalls until someone answers.
Visa
Mastercard
+ verification desks · payoff lines
Insurance agencies & brokers
Carrier service lines for endorsements, certificates, and claim status — the calls between you and your book renewing.
Travelers
Progressive
+ underwriting · claims
And everyone episodic
The IRS twice a year, the airline once, your own insurer after the storm. Load $15 when it happens; let it sit when it doesn't.
IRS
Delta
PG&E
+ USCIS · any queue
The arithmetic of holding
Hold time is the reason denials get abandoned.
Not policy. Not coding. Capacity. When the cost of the phone call exceeds the value of the claim, the claim gets written off.
13 hrs
of physician and staff time per week goes into prior authorization — and 40% of practices staff someone exclusively for it.
AMA, 2025 Prior Authorization Physician Survey
35–65%
of denied claims are never reworked at all — abandoned, not lost to appeal. Rework averages $43.84 a claim, $63.76 commercial.
TSI / Premier analysis, 2026
<1%
of denied marketplace claims are ever appealed, though insurers denied 19% of in-network claims in 2024.
KFF analysis of CMS transparency data
How it works
Four steps, one of which takes forty minutes and none of them yours.
Full walkthrough
Not a billing team?
We wait on hold. You get the human.
The IRS, USCIS, your insurer, the airline. Load $15 when you need it, spend it across three to five calls, and let it sit when life is quiet. No seats, no subscription, nothing to cancel.
Start a hold — first one's free
$3–$6 per connect, capped
holds up to 3 hours · no human, no charge
holds up to 3 hours · no human, no charge
Fair questions
The five things people say before they try it.
For RCM & billing teams
Procurement-shaped, not procurement-blocked.
Signed BAA, configurable PHI retention, per-call audit log, SSO, and a capacity lane that doesn't queue behind consumer traffic. Onboarded by a founder, not a rep.
For RCM teams
Talk to a founder
Put the queue on our clock.
First connect free. No card, no call with us first.
Start a hold
See pricing
How it works
A robot that is very good at being patient and nothing else.
HoldForMe is not an agent that talks to the payer for you. It dials, navigates, waits, and hands you a live human. The conversation is still yours — that's deliberate, and it's why we can charge dollars.
what we do
Dial, authenticate with the identifiers you gave us, press the right buttons, say the right words, and stay in the queue for as long as it takes — up to three hours.
what we don't do
Negotiate, appeal, argue a medical-necessity denial, or represent you. No AI voice speaks on your behalf to a human.
where it breaks
Callback-only lines, hard disconnects, and IVRs whose greeting sounds human enough to fool detection. All three are unbilled.
The lifecycle of one hold
Try it on the worst number you know.
First one's on us — test us on a 40-minute queue, not a 2-minute one.
Start a hold
Pricing
One price: $3–$6 per connect, capped.
You pay when a person picks up. Not per attempt, not per seat, and never more than $6 because their queue was slow. The only choice is how you fund it.
Two front doors, one meter
Self-serve buys a wallet. Billing teams buy a monthly commit — the predictable invoice finance can approve. Underneath, every call meters identically.
Wallet
Self-serve. Load a balance, spend it on calls.
$15
minimum top-up
Start a hold
First connect free; second unlocks on your first $15 load
$15 covers roughly 3–5 calls
Auto-reload before a hold can strand
Bonus credits from $50 up
No seats, no monthly floor
RCM monthly commit
billing teams
One invoice finance can approve, same meter underneath.
$300
/ mo → $345 credited
≈ 75–110 connects a month · ~$3.91 avg connect after bonus
Talk to a founder
15% bonus credits on every reload
Signed BAA, PHI retention windows
Payer IVR cache shared across billers
Per-call audit log and usage export
Reserved concurrency, paid-first lane
Founder-led onboarding
Group & multi-location
Several sites, one contract, one balance.
Custom
Talk to us
20% load bonus or a volume rate
Dedicated numbers per location
SSO / SAML, enforced MFA
Consolidated billing and reporting
Priority capacity lane
Priority pickup
add-on · piloting
We learn your call pattern and keep warm slots open on your busiest payer lines during business hours — so your next hold starts minutes from a human instead of forty. Flat monthly price, set with the pilot cohort.
commercial payer lines only — never public agencies
flat add-on — your calls never bid against each other
median time-to-human publishes before we market it
flat add-on — your calls never bid against each other
median time-to-human publishes before we market it
Talk to a founder
what counts as a connect
A live human is confirmed and you're bridged in for at least fifteen seconds. Voicemail, a closed office, an IVR dead-end, a false-human misfire, or you not answering the callback all meter $0.00 — and refund automatically if one slips through.
Pricing questions
For RCM & billing teams
The denials you write off are the ones the phone made too expensive.
Between a third and two thirds of denied claims are never reworked. Not because the appeal would fail — appeals win often — but because a biller can only sit in so many queues a day. Take the queue out and the arithmetic inverts.
Talk to a founder
Security & BAA
Your numbers
What your hold time costs, at your volume.
Move the slider. Every assumption is printed — change any of them in a call with us and we'll rerun it against your real A/R.
denials per month
{{ denialsLabel }}
Never reworked today
60%
Hold minutes per appeal call
35 min
Loaded biller cost
$32 / hr
Avg claim value
$200
Appeal win rate
50%
HoldForMe per connect
$4.50 avg, capped $6
staff hours on hold / yr
{{ holdHours }}
Just for the 40% of denials you do appeal.
labor burned on hold / yr
{{ laborCost }}
Paid at biller rates to listen to music.
claims abandoned / yr
{{ abandoned }}
Never appealed. Permanent, not delayed.
revenue left in them / yr
{{ atStake }}
At $200 a claim and a 50% win rate — the recoverable half.
appeal all of them, with us
{{ hfCost }} / yr
Every denial worked, {{ hfHours }} of biller hold time returned, and {{ atStake }} in abandoned claims back in play.
the other half
That's only the hours. Thirteen staff-hours a week at roughly $30 loaded is about $1,690 a month per biller of time handed back — four to eight times the price before a single claim is recovered. And every connect is a chance to appeal a claim worth $100–$300, against a call that costs at most $6.
Assumption sources: 13 staff-hrs/wk on prior auth and 40 PAs per physician per week (AMA 2025 survey); 35–65% of denials never reworked and $43.84 average rework cost (TSI / Premier, 2026). Hold minutes, loaded rate, claim value, win rate, and the $4.50 average connect (a 27-minute hold, before the 15% commit bonus) are our defaults, not your data — bring yours.
Built for the call types that repeat daily.
Same payer, same tree, same authentication, forty times a week. That repetition is the whole advantage.
Denial & appeal status
Provider services queues, reference numbers pre-loaded, biller bridged in for the substantive part.
Prior authorization follow-up
The chase calls, not the clinical submission. Thirteen hours a week is where this lands.
Eligibility & benefits
When the portal disagrees with itself and the only answer is a rep.
Priority pickup
coming with the pilot
We learn your team's call pattern and keep warm slots open on your top payer lines during business hours — the next appeal call starts minutes from a human. Commercial lines only, flat add-on, no auctions between customers.
Median time-to-human gets measured in the pilot and published, misses included. Connect-rate page →
The pilot
Thirty days, five teams, one kill metric.
We're onboarding a small first cohort of billing teams by hand. You get the compliance pack and a founder on Slack. We get to find out whether completed holds per biller per month clears the bar. If it doesn't, we'll tell you and stop charging.
Apply to the cohort
Transparency
The connect rate is the product. So we publish it.
A hold that never reaches a human is worth nothing — which is why it's free, and why this page exists. It will carry our measured performance by destination: connect rate, false-human misfires, median time to a person.
First dataset publishes with the pilot cohort · updated weekly thereafter · misses included
why it's empty
Because we haven't earned the numbers yet. This table fills with measured production data from the pilot cohort — not projections, not a demo run. When the numbers land they'll include the ugly columns, because a connect rate without its misses is marketing.
help us fill it
Pilot teams get the measured rate for their own payers weekly, before anything is public.
Apply to the cohort
Security & compliance
The least data we can hold, held for the shortest time you allow.
Placing a hold needs a phone number, a menu path, and the identifiers a rep will ask for. It does not need a chart, a diagnosis, or a note. Our compliance posture starts with not collecting things.
what we store
Number dialed, org and user that placed the hold
Timestamps, duration, queue events, outcome
The IVR path that worked, as tones and prompts
Identifiers you explicitly entered for authentication
what we don't
Call recordings — off by default, opt-in per org
Transcripts of the conversation after we bridge you
Clinical records, notes, or diagnoses
Anything sold, shared, or used to train a third party's model
Controls
What we claim, and what we don't
HoldForMe waits in phone queues and bridges you to a live person when it detects one. It does not speak for you, decide anything for you, or guarantee that a human will be reached.
Human detection is probabilistic and has a known failure mode: a sufficiently lifelike automated greeting can be misread as a person. When that happens we void the charge and label the outcome in your log. We publish connect rate per destination so the number you plan against is measured, not marketed — and we'd rather lose a signup than overstate what an automated system can promise. See what we publish →
HoldForMe
We wait in the queue so the people you pay don't have to. Billed on connect, never on hold.
product
How it works
Pricing
For RCM teams
Connect-rate report
company
About
Talk to a founder
Changelog
legal
Security
Terms
Privacy
BAA
sources
13 staff-hrs/wk, 40 PAs/physician/wk, 40% dedicated staff — AMA 2025 Prior Authorization Physician Survey
35–65% of denials never reworked, $43.84 / $63.76 rework cost — TSI, citing Premier analysis (2026)
19% of in-network marketplace claims denied, <1% appealed — KFF analysis of CMS transparency data
RCM turnover 11–40% — Aptarro, 2026 denial statistics roundup
Google “Talk to a Live Representative” was a 2024 Search Labs experiment — TechCrunch
35–65% of denials never reworked, $43.84 / $63.76 rework cost — TSI, citing Premier analysis (2026)
19% of in-network marketplace claims denied, <1% appealed — KFF analysis of CMS transparency data
RCM turnover 11–40% — Aptarro, 2026 denial statistics roundup
Google “Talk to a Live Representative” was a 2024 Search Labs experiment — TechCrunch
© 2026 HoldForMe
Automated hold assistance. We do not negotiate, advise, or represent you, and we do not guarantee a human will be reached.